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6 Secrets for Boosting Customer Satisfaction in the Contact Center

Fonolo

In our most recent whitepaper, we provide a playbook for contact centers to use as a guide to improving customer satisfaction. Here, we’re going to discuss 6 secrets your call center can adopt to ensure high caller satisfaction. Understanding Industry Benchmarks. Understand Your Customers’ Expectations. Plus So Much More!

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10 Tactics To Improve CX Through Contact Center IVR Messaging

NobelBiz

Bruce Belfiore, CEO and Senior Research Executive of Benchmark Portal, thinks it’s oftentimes overlooked and combined with proper coaching, it will significantly improve the communication outcome. The next step is to submit a caller satisfaction survey to collect feedback on your voice response and enhance it over time.