Benchmark call center professionals Groups Scripts 
Callminer
JANUARY 18, 2021
.” – Nicolina Savelli, 7 Tips for Success from Experienced Call Center Professionals , Fonolo; Twitter: @fonolo. Encourage agents to cheer up callers with more flexible scripting. Take advantage of this phenomenon by constructing your scripts to promote positive responses.”
Fonolo
JUNE 17, 2015
Small group training sessions & discussions. This includes workshops and group activities too — and we’d encourage you to incorporate these as much as possible! Handpicked related content: 7 Things Great Call Center Managers Do Every Day. Hold small group training sessions discussions. Online learning.
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