Fonolo
APRIL 24, 2018
They are a division of IQPC, which produces the Call Center Week conferences. (If For this report they surveyed customer experience, contact center, marketing, customer care, IT, and operations professionals. Compare, for example with State of Customer Care report we covered here.
Callminer
JANUARY 18, 2021
Besides nurturing an omnichannel approach to customer care, organisations should carefully consider the operational aspects of their call centres to ensure it is satisfying as many callers as possible, including adequately addressing customer vulnerability.
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Fonolo
APRIL 24, 2018
They are a division of IQPC, which produces the Call Center Week conferences. (If For this report they surveyed customer experience, contact center, marketing, customer care, IT, and operations professionals. Compare, for example with State of Customer Care report we covered here.
Fonolo
NOVEMBER 17, 2020
While these metrics are crucial, they only indirectly help a company understand how the contact center contributes to financial success. According to the State of Customer Service , the ability to calculate the return on investment from customer care is a weak point. Call Center Trends 2017. Social Media ?
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