Benchmark Calibration contact center solutions Quality management 
Serenova
MAY 29, 2020
A cloud contact center solution is the default choice for contact centers focused on improving customer experience, and its benefits have never been clearer than now. Quality Management for call center recording software and screen recording to effectively monitor, evaluate and coach agents.
Serenova
MAY 29, 2020
Components of an effective WFO system include: Workforce Management ( WFM ) for intelligent staffing and scheduling based on real-time forecasts and historical data. Quality Management for call center recording software and screen recording to effectively monitor, evaluate and coach agents. Smart Quality Management.
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