Benchmark Best practices Call flow industry standards 
EPIC Connections
JUNE 26, 2019
Five strategies for improving call center performance: 1.) Use benchmarking reports to understand your current performance and compare it to industry standards. We’re talking about more than measuring standard metrics. We’re talking about more than measuring standard metrics.
Tethr
OCTOBER 2, 2020
What’s interesting to note about this one may have immediately become apparent if you’re looking at the call flow illustration above. So, an effortless customer interaction begins with the very things I’ve been coaching my customer care team, my call center floor managers and supervisors (or maybe even been coached myself!)
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