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Top Priorities in Customer-Centric Contact Centers

RapportBoost

From authoring and leading a customer experience program, to journey mapping, to managing a complex contact center, Nate is always learning new things and sharing with the CX community. Nate: Yeah, I was a huge advocate for the whole gamification trend, I guess you can consider it a buzz world at this point. Are they like me?

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Customer Experience in Financial Services: A Comprehensive Guide

Balto

Some banks and financial institutions have taken AI implementation one step further by providing customers with tutorials and tips and tricks that can help them make the most out of their services. Create a customer journey map and involve relevant departments and stakeholders.