Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott
Connecting the Dots
APRIL 21, 2017
A lot of the times, when we present the Rage Study, everybody comes with their own passionate stories about their worst product and service experiences. The cable companies were not in telephone service, were not in security, were not in wireless service. About 10 or 15 years ago we led simpler lives. It goes both ways.
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