Remove Banking Remove Customer emotions Remove Morale Remove Social media contact
article thumbnail

Call Center Software: How to Choose the Best Software (Tips & Best Practices)

Callminer

As more customers seek to engage businesses through other channels than voice (e.g., SMS text, live chat and email), contact center software has evolved to enable agents to interact via these additional channels. Social media. Now let’s say a customer wants to talk directly to an agent without interacting with an AI bot.