Why Do We Need AI? A Guide to Conversational AI in the Contact Center.
3CLogic
JANUARY 24, 2024
AI in customer service does have its limitations. As explained by Aragon Research , “the major challenges in AI often revolve around information quality and integrity, ethics, change management, security, and governance.” Imagine a scenario where a customer inquires about their bank account being hacked.
Let's personalize your content