Finding Greater Success as a Leader in your Call Center: 5 Soft Skills Every Manager Needs to Get a Leg Up on the Competition
SharpenCX
FEBRUARY 4, 2020
An accountant needs to know how to reconcile bank statements, while a software developer doesn’t. They include competencies like how to use certain machines, software, or other tools. Soft skills are often seen as personality traits. Sure we can say, “It’s not personal, it’s just business.” Time Management.
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