Serenova

MARCH 10, 2020

As we evaluate the trends affecting contact centers, we view the convergence of Contact Center-as-a-Service (CCaaS) and Unified Communications-as-a-service (UCaaS) technologies as a clear opportunity to optimize customer experience. Interactive video engagement on banking websites, mobile apps and ATMs.

Contact Center 90

Contact Center contact center solutions Cloud contact Banking 90

JustCall

MARCH 9, 2023

Some of its key features are: AI-based self-service Omnichannel and workforce engagement Collaboration tools Customer experience analytics Pros: The power of AI can be utilized to enhance service levels of various aspects of call centers, including training, analytics, fraud detection, agent assistance, etc.

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

Enghouse Interactive

OCTOBER 12, 2021

Use chatbots (basic or AI-enabled) to further accelerate the process and only route complex or exceptional issues to highly trained live agents. Provide agent support when issues arise, focus on solutions and not blame, and agents will go the extra mile – more often than you would expect.

Customer Experience 86

Customer Experience Self service Banking Employee engagement 86