NobelBiz

FEBRUARY 22, 2023

The health crisis, which boosted demand in various areas including tourism and services (telecoms, insurance, and banking), also aided the development of asynchronous messaging. On the one hand, businesses have been steadily identifying the best uses for chatbots. 80% of consumers who dealt with a chatbot had a positive experience.

Customer Experience 52

Customer Experience Multichannel Contact Center Chatbots 52

NobelBiz

FEBRUARY 22, 2023

The health crisis, which boosted demand in various areas including tourism and services (telecoms, insurance, and banking), also aided the development of asynchronous messaging. On the one hand, businesses have been steadily identifying the best uses for chatbots. 80% of consumers who dealt with a chatbot had a positive experience.

Customer Experience 52

Customer Experience Multichannel Contact Center Chatbots 52

RichCall

SEPTEMBER 13, 2017

Check out what recent reports and experts suggest, and take part in a contact center benchmarking survey to get more accurate data on the current contact center trends. Contact Center and CX Research and Reports. Global Contact Centre Benchmarking Report, Dimension Data 2017. Lutz Remmers.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64