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BPO call center

Global Response

Some BPO call centers may focus on inbound calls and customer service, while others may serve as an outbound BPO call center and handle telemarketing, sales and/or market research. A BPO call center, then, is a team of outsourced call center agents who can handle call center operations for other businesses. Do I need a BPO call center?

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What is a call center?

Global Response

They are often highly automated, and may provide everything from telemarketing and sales to lead generation and market research. Check the website of the call center for reviews, case studies, white pages, general history or other details that will give you insight into the history and experience of the call center.