Remove Banking Remove Call flow Remove contact center solutions Remove Telecommunications
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Create powerful self-service experiences with Amazon Lex on Talkdesk CX Cloud contact center

AWS Machine Learning

The benefits of Amazon Lex and Talkdesk CX Cloud are exemplified by WaFd Bank , a full-service commercial US bank in 200 locations and managing $20 billion in assets. The bank has invested in a digital transformation of its contact center to provide exceptional service to its clients.

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How To Manage The Average Handling Time (AHT) For Contact Centers?

NobelBiz

Understanding how to properly monitor your AHT is critical if a company wants to successfully outsource its contact center. Choosing a concentrated set of interfaces results in significant time savings, and that’s where CCaaS Solutions comes in!