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Create powerful self-service experiences with Amazon Lex on Talkdesk CX Cloud contact center

AWS Machine Learning

Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. The bank has invested in a digital transformation of its contact center to provide exceptional service to its clients.

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How To Manage The Average Handling Time (AHT) For Contact Centers?

NobelBiz

Understanding how to properly monitor your AHT is critical if a company wants to successfully outsource its contact center.