CX: The Shift from Call Center to Contact Center
Revation Systems
JANUARY 12, 2018
Thus, leading the way for call centers to be considered so much more. Today the role of cloud and multi-channel features has changed the game entirely, and shifted what was merely used to aggregate inbound and outbound phone calls into a complex communications hub able to transform multiple industries such as healthcare and banking.
48 
Let's personalize your content