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Getting Started With Advanced Call Center Management and Metrics

Win the Customer

Missing the critical data about who, where, and how agents are working with customers is a critical deficiency in today’s demanding customer-care environment. Serving customers is a strategic organizational initiative, not just an afterthought. Zendesk – Agent Reporting Dashboard.

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Call Center and Contact Center Software Difference Complete Guide

Hodusoft

SMS broadcasting functionality allows admin to create and set up an SMS campaign and broadcast the information for the customers. Exclusive features of HoduCC Call center software. A preview dialer helps the agent to view crucial records before getting into the call. SMS Broadcasting. Preview dialer . Video chat .