Banking Big data CRM Journey mapping 
REVE Chat Blog
FEBRUARY 12, 2020
In this digital age, the banks and financial institutions need to be digitally transformed to deliver a consistent customer experience in banking whether it is online or retail. Banks functioning digitally have witnessed reduced costs and streamlined processes. What is customer experience (CX) in Banking? .
Taylor Reach Group
MAY 30, 2017
Telephone banking was one of the first self-serve interactions that most of us experienced. Business rules tied to applications, and informed by big data and data mining, can drive proactive interactions with or without an agent involved. . Of course, it took about 20 years for CRM to become an overnight success.
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