Types of Customer Service: 8 Ways You Can Improve Your Customer Experience
JivoChat
APRIL 28, 2021
Cons: It’s not always possible to read customer emotions. When to use this type of customer service: Both public and private organizations can benefit from live chat. Some customers may prefer to speak with a person. When to use this type of customer service: Both B2B and B2C companies can use chatbots to great effect.
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