Talkdesk

APRIL 22, 2020

Contact centers utilizing on-premises infrastructures do not have adequate flexibility and scalability to allow their workforce to operate remotely and also meet rising customer demands. Ensuring successful customer relationships, even in times of crisis, will enable organizations to thrive in the face of adversity.

B2C 59

B2C Government contact center solutions Contact Center 59

Fonolo

JUNE 5, 2019

Recent acquisitions show that industry leaders are betting that messaging is going to be a big part of the customer service picture, hence a desire to shore up their in-house abilities. developed an expertise in managing WhatsApp B2C deployments. The Contact Center Guide to Managing Spikes in Call Volumee.

Customer Service 73

Customer Service B2C Contact Center Call Center 73

Upstream Works

SEPTEMBER 15, 2021

Omnichannel is a foundational piece when it comes to modernizing the contact center and adopting the technologies needed to meet today’s customer expectations. Omnichannel provides businesses with unprecedented capabilities to become truly customer-centric, finally putting agents on a level playing field with customers.

Contact Center 78

Contact Center contact center solutions B2C Customer centricity 78