TOP 20 Call Center Metrics Managers Can’t Ignore (FREE EBOOK)
CrazyCall
AUGUST 8, 2019
Apart from the time actually talking to the customer, this call center metrics also includes time spent on hold and after-call duties required to fully close the contact (i.e. taking notes, updating contact details in CRM, etc.). Sales managers often call upon providing customers with a solution as quickly as possible.
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