Average Handle Time Interactive Voice Response Metrics Strategic Value 
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. Application leaders responsible for contact centers must match investment planning with operational and business goals”.
Playvox
MARCH 19, 2024
The Evolution of Contact Center AI Early uses of AI and machine learning (ML) showed up in call centers years ago in intelligent routing solutions and interactive voice response (IVR) systems. These “cutting-edge” technologies at the time helped managers better distribute and manage voice calls more efficiently.
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