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The Comprehensive Guide to Assessing the Average Talk Time Metric in Call Centers

NobelBiz

Measuring Talk Time is like clocking the duration of a 100m dash – it seems straightforward, but there’s more to it than meets the eye. For reference, according to callcenterhelper.com , the industry standard for Average Handling Time (AHT) is 6 minutes and 10 seconds. Don’t miss out—watch today!

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