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Call Flow in a Contact Center: All You Need to Know

JustCall

The Importance of Call Flow in Call Centers Whether it is redirecting calls to the right agent or using the perfect strategy to resolve customer issues, a call flow is a vital enablement asset that finetunes performance. In short, it will make your call center profitable.

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A Comprehensive Guide to Customer Interaction Analytics

NobelBiz

Reporting: The Blueprint of Action The culmination of the analytics process, reporting, provides a distilled view of insights: Dashboards: Visual interfaces show real-time data like call volumes, average handling time, first call resolution rate, and customer sentiment.