25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency
Callminer
AUGUST 1, 2017
Average handling times (AHT) increase. They don’t do anything else except maybe monitor a few calls and give some feedback. This can be achieved if all agents are trained on both campaigns so that the queue hold time can be reduced. This juggling act severely impacts lead quality and quantity. Errors happen.
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