Remove Average Handle Time Remove Customer retention Remove Self service Remove Social media contact
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Call Center Software: How to Choose the Best Software (Tips & Best Practices)

Callminer

As more customers seek to engage businesses through other channels than voice (e.g., SMS text, live chat and email), contact center software has evolved to enable agents to interact via these additional channels. Social media. And when a customer wants to talk to an agent, the hand-off is easy.