Average Handle Time Customer Experience Schedule adherence virtual call center 
ViiBE Blog
APRIL 28, 2021
The call center agent is at the core of any call center. Since they’re the most involved with customer interactions, their performance directly affects the customer experience. So how can you evaluate a call center agent’s performance? Employee break time.
Babelforce
NOVEMBER 30, 2022
There’s a lot of terminology to get your head around in call centers and customer experience. Working with contact centers around the world, we know that better than anyone!). For a contact center KPIs can include average speed of answer, call transfer rate, and average hold time.
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