Average Handle Time Customer emotions Feedback Scripts 
VocalCom
MAY 29, 2017
This information can then be used to improve service as well as marketing practices for greater customer satisfaction. Ask agents for their feedback. Remember that your contact center agents have plenty of insights into your customers’ feelings. Use different kinds of customer surveys.
Balto
NOVEMBER 28, 2023
Introduction to Call Center Quality Management Defining Quality Management in Call Centers Call center quality management comprises the processes and practices that involve monitoring and evaluating call center agent performance for the purpose of improving it to ultimately enhance the overall customer experience.
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