Average Handle Time Customer Care Definition industry standards 
Expivia
APRIL 29, 2021
Average Handle Time. The average handle time is the best call center KPI to gauge how efficient your process is. This is the whole time your rep spends on the interaction. From the time they pick up the call until they finish their after-call work. After Call Work.
JustCall
OCTOBER 6, 2023
You can find it by totaling the response times with the number of responses. Average Handling Time (AHT): Often used to measure service calls, AHT is the average length of the customer call to resolve a request. Six minutes and ten seconds is the industry benchmark for AHT.
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