Average Handle Time Customer Care Customer Experience Strategic Value 
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
Organizational success and long-term growth primarily depends on customer satisfaction and loyalty, and customer service has always supported corporate growth by keeping customers happy and ensuring their ongoing loyalty. It’s a strategy that’s based on putting your customer first, and at the core of your business.
Playvox
MARCH 19, 2024
Generative AI technologies truly have the power to change how we work and our ability to deliver a stellar customer experience (CX). If you automate coaching based on a larger sample of quality issues you will move the customer satisfaction needle further and faster. From there, use cases have evolved and rapidly expanded.
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