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Call center experience virtual call center Chief Customer Officer call center solutions Employee engagement Interactive Voice Response Virtual Agent Coaching Quality management Big data More Related Topics >
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Optimizing Call Center Customer Support for Increased Revenue

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Organizational success and long-term growth primarily depends on customer satisfaction and loyalty, and customer service has always supported corporate growth by keeping customers happy and ensuring their ongoing loyalty. These businesses also excel in customer-care and after-sales service.

Call Center 56
Call Center Customer Support Customer centricity Contact Center 56
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Contact Center AI: How It Can Transform Your CX

Playvox

MARCH 19, 2024

But the hidden gems of contact center AI lie in transforming quality management (QM) processes, improving agent engagement, and utilizing intelligent AI tools to assess customer sentiment and intent in various communication channels to anticipate and improve CX. But it goes beyond enabling automation. Powerful, right?

Contact Center 74
Contact Center Quality management Interactive Voice Response Coaching 74
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