Average Handle Time contact center workforce Customer Service Time management 
Fonolo
MARCH 8, 2022
Behind hold times and high call volumes, management must ensure every agent is trained, every shift is covered, and every customer is satisfied. Call centers that provide exceptional customer service usually have many people working behind the scenes to ensure operational efficiency. Intraday Management?
CSM Magazine
OCTOBER 15, 2018
oz contact centers are sometimes too efficient for their own good leading to poor customer service and high agent attrition rates. It’s time to introduce a ‘less haste, more speed’ culture supported by the latest technology. Here, he explains how to build highly effective teams using workforce.
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