Average Handle Time contact center solutions Strategic Value Virtual Agent 
NICE inContact
SEPTEMBER 11, 2018
As contact centers continue to become drivers of business growth, there are significant quantitative and qualitative results to consider. Some have turned to AI to power virtual agents, chatbots and other self-service channels. Decreased average handle time by 10 percent. Saving over $300,00 per year.
Playvox
MARCH 19, 2024
But as customers’ communication needs and preferences shifted, contact centers today provide omnichannel support. As NLP, ML, and conversational AI evolved, modern contact centers embrace AI-powered chatbots, virtual agents or assistants, voice recognition, and other tools to deliver self-service options to customers.
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