Reduce call hold time and improve customer experience with self-service virtual agents using Amazon Connect and Amazon Lex
AWS Machine Learning
MARCH 31, 2023
Callers experienced an average handle time of 5 minutes or longer—an undesirable situation for both the callers and the DVR contact center professionals. You can follow the steps in the implementation guide for automated deployment , or explore the AWS QnABot workshop. We’d love to hear from you.
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