The Top 11 Help Desk and Service Desk Software Platforms In 2022 [Features, Pricing, and More]
Netomi
NOVEMBER 8, 2021
They can recommend responses to agents or even coach agents in real-time. Attrition for customer support agents is one of the highest (with turnover rates between 30-40%), which leads to significant hiring, training and onboarding costs. The most advanced help desk platforms use a combination of human and machine intelligence.
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