Callminer

AUGUST 1, 2017

Reduce Turnover – Keeping a stable team will help you to reduce training costs and time. Make onboarding & ongoing coaching as stellar as possible. Average handling times (AHT) increase. Customer service diminishes. Continuous coaching and training helps mitigate this risk. Errors happen.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

SharpenCX

DECEMBER 9, 2020

If that’s the case, you have to get creative to handle spikes in call volume, so you can avoid an overload of abandoned calls. One tried-and-true fix is to consider ways to reduce your Average Handle Time (AHT) , while still giving quality service, of course. Give your customers a callback or voicemail option.

Abandon Call 67

Abandon Call Metrics Call Center Interactive Voice Response 67

TechSee

JUNE 25, 2019

Contact center decision makers understand that better tools are the key to reducing contact center training times. Contact Center Pipeline reports that increasing the focus on coaching and development for agents is a top priority for contact centers worldwide. Agent decision support. High-level data analysis. Process improvements.

Technology 122

Technology Customer Service Gamification Contact Center 122