Remove Average Handle Time Remove Cloud contact Remove contact center workforce Remove Quality management
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Enabling a Mobile Contact Center Workforce with Aspect® Workforce Optimization™ Version 20

Aspect

On July 14, Aspect released a new version of the Aspect Workforce Optimization Suite including Workforce Management (WFM) , Quality Management (AQM) and Performance Management (APM). Aspect is making it much easier for employees to be effective participants in the mobile workforce. .