Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Both Amazon and Zappos are prime examples of brands that are customer centric and have spent years creating a culture around the customer and their needs. This is so important that organizations like Oracle developed a Chief Customer Officer (CCO) to ensure a consistently amazing customer experience across all touch points.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

Mindtouch

AUGUST 21, 2019

Accordingly, knowledge management—and specifically knowledge management tools—has emerged as a major organizational priority. What is knowledge management? What is a knowledge base? Knowledge management vs. knowledge base. Stakeholders in knowledge management. Knowledge management KPIs.

Management 88

Management Self service Chief Customer Officer Chatbots 88

Vistio

JANUARY 13, 2022

I mean, there’s the knowledge base. I know where I can go to try and fix that based on the qualitative data that we’ve collected. She got me started with “Chief Customer Officer 2.0”. Like I said, speaking our language. I mean, there’s a lot of different tools, right?

Customer Experience 52

Customer Experience Contact Center Metrics CRM 52

Vistio

JANUARY 13, 2022

I mean, there’s the knowledge base. I know where I can go to try and fix that based on the qualitative data that we’ve collected. She got me started with “Chief Customer Officer 2.0”. Like I said, speaking our language. I mean, there’s a lot of different tools, right?

Customer Experience 52

Customer Experience Contact Center Metrics CRM 52