Average Handle Time CCNG Chatbots Customer Experience 
CCNG
SEPTEMBER 27, 2023
Customers are less patient, and robust technology that meets both employee and customer needs isn’t being implemented fast enough and efficiently enough to reduce the anxiety. The drive toward self-service is a reality and with good reason, as customers want self-service. It would mean a savings of $1.7
CCNG
MARCH 1, 2023
That one-on-one experience is being strained in significant ways. AI and chatbots are taking over the simple interactions that used to give agents a mindless moment or two between the more challenging interactions. Deploy technology that allows the agent to focus on the customer. Avoid a myopic focus on efficiency metrics.
CCNG
NOVEMBER 29, 2023
Average Handle Time (AHT) An efficiency metric, average handle time measures the amount of time it takes each agent to converse with a customer.
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