Remove Average Handle Time Remove Caller satisfaction Remove Cloud contact Remove Coaching
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10 Tactics To Improve CX Through Contact Center IVR Messaging

NobelBiz

Bruce Belfiore, CEO and Senior Research Executive of Benchmark Portal, thinks it’s oftentimes overlooked and combined with proper coaching, it will significantly improve the communication outcome. The next step is to submit a caller satisfaction survey to collect feedback on your voice response and enhance it over time.