Average Handle Time Call flow Quality management Surveys 
Enghouse Interactive
FEBRUARY 9, 2021
AI can quickly determine where the service gaps are and propose approaches that have the highest probability of resolving these issues in real-time. of successful organizations surveyed are using, or are planning to use, AI technologies as part of their 2021 CX initiatives. If desired, the call flow can be routed to live agent support.
Balto
NOVEMBER 28, 2023
Call center quality management can present numerous challenges for your business. More often than not, you’ll find yourself dealing with one of the following two issues: a lack of data for accurate quality management, or an abundance of data with limited ability to transform it into useful insights.
Expert insights. Personalized for you.
66 
Let's personalize your content