Serenova

MAY 29, 2020

You’ll improve customer experience metrics like average handle time and first call resolution. The Cloud. A cloud contact center solution is the default choice for contact centers focused on improving customer experience, and its benefits have never been clearer than now.

Best practices 83

Best practices Contact Center Interactive Voice Response Average Handle Time 83

Serenova

MAY 29, 2020

You’ll improve customer experience metrics like average handle time and first call resolution. The cloud is the default choice for contact centers focused on improving customer experience, and its benefits have never been clearer than now. Technology for Cloud Contact Center Best Practices.

Best practices 84

Best practices Contact Center Interactive Voice Response Average Handle Time 84

NobelBiz

JANUARY 16, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. All enabled by NobelBiz leading contact center technology.

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

JustCall

DECEMBER 12, 2022

Multi-channel platform 24×7 Support CRM Integration with all CRM systems Speech analytics Live call monitoring/whispering and barging Call distributed equally between agents Single solution for handling large call volumes. It saves time bringing down the average handling time (AHT) of each call.

Interactive Voice Response 52

Interactive Voice Response call center software Multichannel CRM 52