Outbound Call Center Metrics and KPIs: How to Measure and Improve Customer Satisfaction
TeleDirect
MAY 12, 2023
Want to know more about your outbound call center performance? Metrics and KPI tracking will help you do this with ease. Measuring and examining your call center metrics and KPIs (key performance indicators) will provide valuable information about your outbound call center’s performance and identify any weak spots.
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