Callminer

FEBRUARY 21, 2018

Janeen Ansell is the Operations Manager at TeleDirect , a leader in business process outsourcing (BPO) with a multi-tier menu of solutions for a variety of commerce requirements. Lauren Stafford is a Digital Publishing Specialist at Discover CRM. Janeen Ansell. Tele_Direct. discover_crm. Craig Borowski. SoftwareAdvice.

call center software 210

call center software Call Center Contact Center Analytics 210

JustCall

MARCH 9, 2023

The technology that outbound contact centers employ helps businesses keep track of their lead progress and data. By using features like call tagging, click-to-call, Customer Relationship Management (CRM) integration for lead data, information tracking and sharing, etc., BPO stands for Business Process Outsourcing.

Contact Center 52

Contact Center Multichannel Interactive Voice Response outsourcing 52

InGenius

JANUARY 2, 2019

AHT - Average Handle Time. Average handling time (AHT) describes the average period of time in which an agent takes to handle or resolve a customer's call. BPO - Business Process Outsourcing. CRM - Customer Relationship Management. DID - Direct Inward Dialing.

Contact Center 48

Contact Center Interactive Voice Response APIs Business Process Outsourcing 48