Callminer

FEBRUARY 21, 2018

Janeen Ansell is the Operations Manager at TeleDirect , a leader in business process outsourcing (BPO) with a multi-tier menu of solutions for a variety of commerce requirements. Formalize your QA process. Use your software to automate QA processes, like call recording and performance alerts. Janeen Ansell.

call center software 210

call center software Call Center Contact Center Analytics 210

NobelBiz

JULY 25, 2023

Meet the renowned Contact Center Coach, Michael Tamer, also a training expert, CEO at Proponisi, and an accomplished author. We’re thrilled to have him as our special guest on the show, where we delve into the world of training and coaching. Analytics can flag any deviations, ensuring compliance.

Analytics 98

Analytics Call Center Scripts Contact center software 98

Babelforce

NOVEMBER 30, 2022

Average speed of Answer is a call center KPI which indicates the average amount of time a caller must wait to reach an agent after they’ve entered a queue. This does not include time spent navigating an IVR system. Average Handling Time (AHT). Expected Wait Time? Conformance.

Contact Center 52

Contact Center Interactive Voice Response Call Center Automatic Callback 52