Average Handle Time Big data Coaching Gamification 
Fonolo
NOVEMBER 17, 2020
To achieve that within a remote or hybrid work environment, we’re going to see more contact centers reach for a cloud-based technology that drives camaraderie, increases visibility, allows supervisors to coach from anywhere, and enables agents to self-manage.” Storyline: Gamification. Why Gamification Matters.
Balto
SEPTEMBER 12, 2023
In case a customer needs further assistance, the AI chatbot’s integrated call routing capabilities will direct the customer to the best matching agent at the time of the query, contributing to a lower AHT (Average Handling Time). With data-driven analytics, you can easily identify what customers don’t want.
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