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Remove Average Handle Time Remove Big data Remove call center solutions Remove Surveys
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4 AI Trends that will Transform the Telecom Industry in 2019

TechSee

OCTOBER 31, 2018

This data is culled from devices, networks, mobile applications, geolocations, detailed customer profiles, services usage and billing data. Integrating visual support within IVR further delivers an efficient usage of time – reducing average handling times (AHT) and customer hold times, and ultimately driving a better CX.

Interactive Voice Response 100
Interactive Voice Response Telecommunications Chatbots Big data 100
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Optimizing Call Center Customer Support for Increased Revenue

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Don’t send an annual survey to see if they’re satisfied with your products, contact center or delivery performance. Talk to them regularly at key points in your relationship with them – when they’ve made a purchase, called your contact center or canceled an order.

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Call Center Customer Support Customer centricity Contact Center 56
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