Average Handle Time Benchmark Case Study industry standards 
Balto
NOVEMBER 8, 2022
Average Handle Time (AHT). The average handle time (AHR) measures the average amount of time a call center agent spends to resolve a customer’s issue. It encompasses the actual phone conversation and post-call work, as well as the transfer and hold time. Benchmark Your Metrics.
NobelBiz
MARCH 5, 2024
Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. Remember, benchmarks can vary by industry, so select those most relevant to your sector.
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