Average Handle Time Banking Telecommunications Wait times 
Callminer
AUGUST 1, 2017
Average handling times (AHT) increase. Reduced Queue wait time : This can be done by having a strong dialer that can reroute calls to different agent groups. This can be achieved if all agents are trained on both campaigns so that the queue hold time can be reduced. Errors happen. Compliance missteps occur.
NobelBiz
JANUARY 17, 2022
However, it is obvious that insufficient training, incompatible interfaces and other factors might result in an increase of Average Handling Time. But, how is the Average Handling Time (AHT) calculated? What is the Average Handling Time (AHT) for Contact Centers?
Callminer
FEBRUARY 21, 2018
No matter if a contact center is taking catalog orders or responding to bank customers’ rate inquiries, callers want fast and accurate responses that result in the desired outcome, be it a successfully completed purchase or update on a credit application.
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