10 Ways to Reduce Call Center Attrition and Improve Agent Engagement
Fenero
SEPTEMBER 15, 2018
So how exactly do the best of call centers achieve high levels of agent engagement and retention? Focus on Metrics that Drive Positive Agent Experience. Craving and holding on to straight productivity metrics is probably the easiest way to malign employee morale and retention. Maintain a Culture of Agent Ownership.
13 
Let's personalize your content